JPMorgan Customer Success Manager 

India, Karnataka, Bengaluru 

220073433

Job responsibilities

• Drives product adoption, expansion, and retention activities to maintain a healthy customer base
• Conducts regular and proactive account meetings to share best practices, provides use case demonstrations to illustrate key product functionality, communicates future releases, and gathers feedback on the impact the product and its features have on our customers’ business needs
• Demonstrated ability to influence product adoption and customer retention
• Proficient in DevOps practices, methodologies and tools with the ability to understand technical concepts and translate them into user-friendly product features
• Proactively Tracks key success metrics and provides data and feedback to the Product team to inform new features and priorities

Required qualifications, capabilities, and skills

• Formal training or equivalent expertise in customer success roles in product or technology with 5+ years applied experience.
• Proficient in DevOps practices, methodologies and tools with the ability to understand technical concepts and translate them into user-friendly product features
• Demonstrated ability to influence product adoption and customer retention
• Excellent communication and interpersonal skills with the ability to effectively engage and influence stakeholders across all levels
• Proven ability to learn new technologies and teach it to others

Preferred qualifications, capabilities, and skills

• Experience in a business to business (B2B) environment or as a colleague in a customer environment
• Bachelor's degree in Engineering, Computer Science or related technical field