JPMorgan Global Security - Command Center Team Lead 

United States, New York, New York 

216823002

Schedule: Monday-Friday 3:00 PM – 11:00 PM

Job Responsibilities:

• Direct and mentor the GSOC team in monitoring, researching, and analyzing data for reporting purposes.
• Ensure compliance with standard operating procedures in a fast-paced environment.
• Determine staffing requirements, including PTO, hiring, training, and development of team members.
• Manage and review GSOC standard operating procedures related to Audit & Controls measures.
• Coordinate with leadership across various lines of business to ensure seamless operations.
• Maintain strong organizational and leadership skills to drive team success.
• Provide comprehensive preparedness and response coordination for crisis events and daily disruptions.

Required Qualifications, capabilities and skills:

• Bachelor's degree or equivalent military/law enforcement experience.
• At least three years of directly transferable experience in incident management and security operations.
• Strong documentation and reporting skills with attention to detail.
• Ability to work with a sense of urgency and contribute to team objectives.
• Experience in developing procedures to ensure compliance with control frameworks.
• Ability to identify stakeholder requirements and develop solutions.
• Commitment to diversity, respect, and inclusion in the workplace.

Preferred Qualifications, capabilities and skills:

• Experience in a joint operations center or security operations center.
• Proven ability to establish and maintain trust-based relationships with stakeholders.
• Strong problem-solving skills to anticipate and address challenges.
• Ability to communicate effectively with a range of audiences.
• Confidence in offering constructive challenges to the status quo.
• Awareness of regulatory requirements related to security operations.
• Willingness to uphold the firm's "How We Do Business Principles" and "Code of Conduct."