Amazon Support Engineer GMT GOES L2 SUPPORT 

United States, Texas, Austin 

216802184

Key job responsibilities
• Designs, installs, tests, tunes, and maintains systems, utility programs, monitoring tools, and other system components / infrastructure.
• Recommends and implements modifications to the environment, including troubleshooting of faulty systems, hardware, and software.
• Provides technical and functional support for team and system users.
• Responsible for system administration and configuration.
• Addresses system and technical problems of considerable complexity, difficulty, and importance.
• Leads root cause evaluation and determination.
• Leads major incident communication, ensuring messages are clear and appropriate for the consuming audience.
• Follows up with business partners before and after incidents to gather feedback and improve communication going forward.
• Creates automated application maintenance and deployment processes.
• Leads and manages vendor interface for system support issues and escalations.
• Works with technical and non-technical clients to resolve design and implementation issues.
• Identifies documentation and / or training gaps, recommending solutions as required.
• Exhibits strong problem-solving, communication, and collaboration skillsA day in the life
As a Support Engineer, you'll dive into a world of technological problem-solving where no two days are the same. You'll collaborate with cross-functional teams, diagnose intricate system issues, and implement innovative solutions that keep our grocery technology infrastructure running at peak performance. Your work will directly impact the efficiency of our global grocery operations.

- Experience troubleshooting and debugging technical systems
- 4+ years of technical support experience
- Comprehensive understanding of IT system management processes and tools.

- Knowledge of web services, distributed systems, and web application development
- Experience scripting in modern programming languages
- In-depth technical understanding of AWS, Operating Systems, Networking, or Database technologies.