Lemonade Director Operations Claims Experience 

United States, Oregon 

216597552

Lead the execution of complex projects within the CLX landscape, which will align project objectives with business goals, ensuring projects are completed successfully and on time

Cultivate and maintain robust relationships with key stakeholders, including executive leadership and Product partners, driving strategic initiatives to achieve operational excellence

Support comprehensive financial analysis and forecast activities. Your insights will guide capacity, budgetary, and financial planning—significantly impacting the department’s financial health.

Conduct sophisticated data analysis and reporting, transforming raw data into actionable insights

Identify and implement continuous process improvements by leveraging feedback, data, and industry best practices

Articulate complex ideas and project updates clearly and persuasively across all levels of the organization

Provide leadership and mentorship to your team, promoting an environment of professional growth and high performance. Your guidance will help develop future leaders and contribute to the continuous growth of the Claims Experience Operations team.

Minimum 2 years in a similar role, within the technology industry

Minimum 5 year of experience leading large customer support teams

Demonstrated success in project management, with a track record of leading complex, cross-functional projects to completion

Strong problem-solving skills, and the ability to analyze complex issues and find actionable solutions

Exceptional communication and collaboration skills, with the ability to convey and present complex ideas effectively and influence stakeholders across the organization

Advanced data analysis skills, including the ability to interpret and leverage data to make informed decisions

Ability to work remotely

Enthusiasm about learning and adapting to the exciting world of AI – a commitment to exploring this field is a fundamental part of our culture