Being the cybersecurity partner of choice, protecting our digital way of life.
Your Impact
- Manage the Service Desk Team responsible for account, territory, and sales crediting data in SFDC
- Serve as the primary escalation point for data discrepancies, service requests, and any other general inquiries
- Monitor and track key team metrics to build and maintain SLA standards and policies
- Administer monthly audits and reports to ensure data accuracy and completeness
- Work cross functionally with the Data Integrity and Policy team to drive process improvements
- Perform weekly updates and provide guidance on team deliverables to identify process/policy gaps
- Maintain a training and onboarding program with documentation for incoming headcount
- Coordinate with different stakeholders to perform ad-hoc investigations for data insights/update/reports
- Assist in organizing and implementing new policies driven by the Go-To-Market team in SFDC
- Assist in other Data Process Initiatives such as quarterly account data refresh and annual fiscal year sales transition
- May be required to perform user acceptance testing or other activities around account management
Your Experience
- Interest in the concerns and topics related to data governance, hygiene, and organization
- Motivated to drive key initiatives in data integrity
- Detail oriented
- Comfortable with starting from scratch and being able to design and/or document processes
- Interest in coaching, training, and team building
- Ability to work well with others
- Ability to speak fluently in business language
- Ability to manage multiple tasks simultaneously
- Ability to pick up new tools, platforms, and business processes
- Organized, proactive individual that can operate independently in solving complex problems with little guidance
- Ability to manage requestor escalations through appropriate channels
- SFDC knowledge is a must
- Able to articulate joining tables within a dataset(s)
- SQL knowledge is preferred but not required
- SAP knowledge is preferred but not required
- Spanish fluency considered a significant advantage
All your information will be kept confidential according to EEO guidelines.
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $148,200/yr to $239,800/yr. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .
