Dell Technical Support - French & English 

Morocco, Casablanca 

215019301

As a Senior Technical Support Technician, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.
You will:

• Solve complex problems for customers and be on top of ambitious expectations

• Partner closely with customers while communicating proactively regarding the overall progress of queries

• Exhibit first-class customer service

• Drive operational excellence through quality closures and efficient management of issues

• Have the opportunity to mentor and coach other team members

Essential Requirements

• Minimum of 1-year related experience in Technical Support

• Fluent French & English

• World-class customer service, phone etiquette, and work ethic

• Ability to excel under pressure

• Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures

Desirable Requirements

• Experience with job-associated databases or software