PayPal Business Operations Manager 

United Kingdom, England, City of London 

213948065

PayPal has been operating in the UK for over 20 years serving large and small merchants and consumers across our two sided platform and with a wide range of payments, credit crypto and other adjacent products and services.

Essential Responsibilities:

• Identify issues and recommend best practices for the administration of legal entities and subsidiaries.
• Lead functional projects and programs that contribute to business or process improvements.
• Analyze business trends to inform decision-making and enhance operational effectiveness.
• Collaborate with internal stakeholders to ensure compliance with legal and regulatory requirements.
• Oversee the maintenance of accurate corporate records and documentation.

Expected Qualifications:

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Preferred Qualification:

We are looking for a Business Operations Manager to support the smooth running of the organisation enabling efficient delivery and supporting PPUK’s strategic goals. The responsibilities of the role include:

• Business Plan: Support the planning, development and monitoring of the annual PPUK Regulatory Business Plan (through Product,Regulatory/remediation,Risk and Customer) MI dashboards.
• Media: in collaboration with Corp Comms and Marketing, proactively create relevant internal and external content for the UK CEO (with respect to customer innovation, colleague achievements, community impact, new hiring, etc) and respond to adverse media events.
• Culture: Support review of regular colleague surveys and coordinate a structured response to address survey feedback to understand and improve UK culture, fostering PayPals Leadership Principles.
• Colleague Engagement: own the creation of the agenda for the UK all-colleague connect meetings.
• Community: Coordinate community impact/group executive events (including All Hands and Community Impact Days and annual team Onsite.)
• Exec Complaints: Triaging daily executive customer complaints and escalations.
• CEO Escalations: proactively convene stakeholders to addressissues/roadblocks/incidents.
• AI: leverage colleague AI tool (EVA) across use cases to enable/optimize PPUK Executive Management.
• Governance: support Exec and Board secretariat where required with CEO Business updates.

Our Benefits:

Any general requests for consideration of your skills, please