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EY GMS-Senior-PingID 
India, Telangana, Hyderabad 
213834077

17.09.2024


Key Responsibilities

  • Incident/Service Request intake and assignment to other teams if required.
  • Incident analysis
  • Incident triaging
  • Respond, troubleshoot, and implement resolutions for common issues.
  • Respond to system outages.
  • Maintain Incident remediation and prevention documentation.
  • Interact with technical personnel and other teams as required.
  • Initiate escalation procedure to resolve incidents.
  • Produce service level reports.
  • Monitor directory infrastructure for potential issues.
  • Monitor backup.
  • Coordinate or participate in individual or team projects.
  • Write technical articles for internal knowledge base.
  • Provide performance metrics as necessary.
  • Adhere to stated SLA’s and ensuring high standards for quality regarding project documentation/activities.
  • Deploy changes as per the instructions.
  • Application validation after changes

Education

  • Bachelor or college degree in related field or equivalent work experience

Work Experience

  • 2-5-year experience

Skills Expertise:

  • Candidate must have 4+ years of experience in Identity & Access Management implementation with at least 2 years of subject matter expertise in Ping Identity SSO, MFA & Access Management Space
  • Hands On experience (at least 2 years) in Ping Identity SSO, MFA & Access Management space with implementation of SSO, MFA & Access Management using Ping Identity.
  • Must have performed installation, setup & configuration of Ping Identity components and setup of connectors/application on-boarding
  • Implemented integration with multiple authoritative sources like PeopleSoft, SAP, etc.
  • Modification to end-user/administrative web interface and UI branding customization
  • Change Management & Release Management experience and liaising with product vendor; escalation to product vendor and coordination as needed
  • Implementation experience in service-oriented architecture (SOA)
  • Performance tuning of Ping Identity components
  • Requirements gathering and design of Ping Identity solution
  • Coordination with stakeholders during requirement gathering, design, UAT and Production rollout phases
  • Detailed planning, monitoring and execution of plans.
  • Change control and offshore status reporting
  • Good understanding and hands-on on java-based technologies

Certification:

  • ITIL or equivalent (Good to have)
  • CIAM/Azure/AWS (Good to have)

Work Requirements:

  • Willingness to travel as required.
  • Willingness to be on call support.
  • Willingness to work in shifts.

Key Responsibilities

  • Incident/Service Request intake and assignment to other teams if required.
  • Incident analysis
  • Incident triaging
  • Change Impact analysis.
  • Respond, troubleshoot and implement resolutions for common issues.
  • Respond to system outages.
  • Maintain Incident remediation and prevention documentation.
  • Interact with technical personnel and other teams as required.
  • Initiate escalation procedure to resolve incidents.
  • Produce service level reports.
  • Monitor directory infrastructure for potential issues.
  • Monitor backup.
  • Coordinate or participate in individual or team projects.
  • Write technical articles for internal knowledge base.
  • Provide performance metrics as necessary.
  • Adhere to stated SLA’s and ensuring high standards for quality regarding project documentation/activities.
  • Deploy changes as per the instructions.
  • Application validation after changes

Education

  • Bachelor or college degree in related field or equivalent work experience
  • Work Experience
  • 5-10-year experience

Skills Expertise:

  • Basic problem diagnosis, troubleshoot and remediation.
  • Must have at least 5 years of relevant experience working on Ping Federate.
  • Have experience in installation, implementation, configuration, deployment & troubleshooting on SSO product -Ping Federate, PingOne, Ping Access and MFA products – PingID, RSA, Azure MFA etc.
  • Knowledge of federation protocols – SAML, Oauth & OpenID.
  • Should have at least 5 years of experience on Access Management product (any product Cloud/On-Premises products such as Ping Federate - SSO, MFA Products – PingID, Azure MFA, RSA etc)
  • Ability to work on a variety of common technical aspects on Access Management Solution like Version/Patch upgrades, IDP configuration Authentication Policies – Policies, Selectors, Policy Selectors& Sessions; Identity Profiles; Protocol Endpoints; Oauth Server – Scope Management, Client Registration Policies; Grant Mapping – IDP Adapter Mapping, Authentication Policy Contract Mapping, Resource Owner Credentials Mapping; Token Mapping - Access Token Management, Access Token Mapping, OpenID Connect Policy Management and application onboarding.
  • Experience in managing Certificate & Key Management.
  • Experience on design and development of monitoring scripts, and OGNL expression
  • Hands on experience on monitoring tools like Splunk, HP SiteScope, Uptime Robot etc.
  • Experience in pre-activity and post-activity validation.
  • Good verbal & written communication, technical document writing
  • Awareness of global security standards such as PCI, SOX, HIPAA
  • Good knowledge of Operating System Internals on Windows/Linux/Unix
  • Understands concepts of Authentication, Authorization, Provisioning, Identity and Access Management.
  • Good knowledge of basic security concepts.
  • Experience of using monitoring tools.
  • Knowledge of Service Management / ITIL.
  • Prior experience working in remote teams on global scale.


Certification:

  • ITIL or equivalent (Good to have)
  • CIAM/Azure/AWS (Good to have)

Work Requirements:

  • Willingness to travel as required.
  • Willingness to be on call support.
  • Willingness to work in shifts.



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