Amazon Incident Management Engineer AWS Detection Response 

Ireland, Dublin 

213318192

ABOUT YOUABOUT THE ROLE
Key job responsibilities
Every day will bring new and exciting challenges that include elements of:* Provide critical incident response/management (including leading calls with internal/external participants) for customer’s critical workloads
* Contribute to Problem Records for customers
* Conduct continuous real-time proactive monitoring of customer metrics
* Prioritize, manage, and own emerging and developing customer issues from start to finish
* Monitor and manage communications during high impact events via relevant channels
* Collaborate with key stakeholders across AWS to improve the customer experience and develop mechanisms that support operational excellence
* Lead projects and virtual teams to drive operational improvements
* Create and review documentation; design/influence new standard operating procedures
* Identify and troubleshoot recurring platform issues and own projects to drive improvements
* Mentor peers in your areas of technical and operational strength
* Perform other duties as required by the organisationPlease note that while this role is open to applicants in Dublin, as a follow-the-sun organisation, IMEs work the core hours of 7am to 3pm GMT or 8am to 4pm GMT+1. Successful applicants will be required to work some weekends (Sunday to Thursday, or Tuesday to Saturday), and public holidays.
A day in the life
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS
Work/Life BalanceMentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 1+ year of experience in a similar role
- 2+ years of virtualization, orchestration and cloud computing (eg. Hypervisors, VMware, Xen) experience
- 1+ year of network and operating system support experience
- Bachelor's degree in computer science or equivalent, or 3+ years of technical support experience

- Experience creating or designing cloud application architectures with a focus on high availability and fault tolerance
- Experience with data manipulation and/or automation using Python, JavaScript or shell scripting
- Effective prioritization and time management skills and an ability to work in ambiguous environments
- Demonstrated critical thinking and logical problem solving skills
- Familiarity operating or designing distributed architectures with the ability to correlate system behaviours based on known inter-dependencies