Cisco Customer Experience Manager 

Spain, Community of Madrid, Madrid 

213286703

What You'll Do

As a Customer Experience Manager, you will play a crucial role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will understand their Business and Technical objectives and develop strategies that will enable them. You will be responsible for ensuring we deliver customer aligned outcomes. You will engage with both executives and technical partners within the customer.

• Drive adoption of software and services, leading to successful renewals and growth by mitigating renewal risks and increasing customer retention rates.

• Develop and maintain strong executive and technical relationships with customers, understanding their business challenges and objectives.

• Advocate for customers within Cisco, ensuring their needs are met, and they receive a high-quality customer experience.

• Own financials, including services revenue and margin, and make strategic financial decisions.

• Build and implement Technical Adoption Plans and E2E Customer plans in partnership with CSS, aligning with customer goals to improve technology investments and promote full use of our technologies.

Minimum qualifications:

• Knowledge of SP technology.

• Spanish language fluency

• 3 years of delivery experience and a solid understanding of software lifecycle practices.

• Experience in developing and cultivating strong relationships with executive level customers.

• Experience leading diverse, cross-functional virtual teams in a collaborative, matrixed organization.

• Experience with recurring revenue concepts, margin and attrition.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).