Microsoft Solution Engineer Dynamics Sales & Service 

Taiwan, Taoyuan City 

212416768

Sales and Service Solution Engineer (SE), you will lead AI transformation engagements with Sales and Service domain

Your responsibilities include orchestrating and executing POCs, envisionworkshops, whiteboarding sessions, and conducting technical demonstrations to

You will secure competitive wins against key competitors of Sales & Service D365 offerings by

be responsible forincreasing Sales and Service revenues by generating new pipeline creation, increased dealand competitive share capture by supporting SSP in addressing technical proof needs.

Required Qualifications (RQs)

• Master's Degree in Computer Science, Information Technology, or related field AND 1+ year(s) technical pre-sales or technical consulting experience OR Bachelor's Degree in Computer Science, Information Technology, or related field AND 2+ years technical pre-sales or technical consulting experience OR 3+ years technical pre-sales or technical consulting experience OR equivalent experience.
• Experience selling or implementing software-as-a-service, cloud-based business applications.
• Experience selling or implementing business solutions leveraging enterprise application platforms such as Microsoft Dynamics 365 or other CRM software
• Experience selling or implementing business solutions leveraging Microsoft Power Platform offerings or other no/low code development platforms, analytics report and dashboard offerings, or RPA platform offerings.

Other Requirements:

Citizenship & Citizenship Verification: This position requires verification of U.S citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport.

Citizenship & Citizenship Verification: This role will require access to information that is controlled for export under U.S. export control regulations, potentially under the International Traffic in Arms Regulations or the Export Administration Regulations.  As a condition of employment, the successful candidate will be required to provide proof of citizenship, for assessment of eligibility to access the export-controlled information. To meet this legal requirement, citizenship will be verified via a valid passport.

: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Willing to obtain and maintain aUnited States Security Clearance

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

• Sales & Service applications (Sales, Customer Service, Contact Center, Field Service, Customer Insights, LOB AI Agents), and Copilot Studio expertise to secure technical decisions.

• Orchestrates customer envisioning workshops, whiteboard design sessions, and compelling technical demos across Dynamics 365 Sales & Service applications (Sales, Customer Service, Contact Center, Field Service, Customer Insights), Copilot Studio, AI Agents.

• Leads proof-of-Concept engagements for high-priority scenarios, documenting POC outcomes and mapping customer solution requirements.

• Showcases Microsoft’s unique value in AI-powered business process D365 solutions to win technical decisions against major competitors.

• Anticipate and address technical blockers – such as AI-related compliance, privacy, or security concerns – early in the sales process, developing mitigation plans that instill confidence in D365 solutions.

• ultimately improvingwin rates and displacing incumbent solutions.

• Commits to ongoing professional development tomaintainexpert-level product knowledge and strategic sales skills

• Proactively share your insights from wins/losses with broader SE community and at readiness events to scale best practices and learnings.