Cisco Customer Program Manager 

United States, Georgia, Atlanta 

210650256

We are looking for a Technical Program Manager to lead all aspects of the Web NPI Program Opportunities, ensuring that every aspect of the lifecycle is efficiently led to completion. Beyond your technical expertise, you will apply a blend of project management methodologies (e.g., Agile, DevOps, PMP) to deliver a personalized and predictive experience.

• Demonstrated experience in managing programs across cross-functional teams, establishing processes, and coordinating release schedules.
• Excellent communication skills, both written and verbal, along with team leadership, problem-solving, and data analysis abilities to drive informed decisions.
• Experience with performance metrics, a customer-focused approach, adaptability to fast-paced environments, and effective collaboration.
• Expertise in software lifecycle management, requirements gathering.
• Comprehensive understanding of the Cisco product lifecycle within a customer's network.

Role and Responsibilities;In this Customer Delivery role you will:

• Be accountable for all phases of the New Product Introduction (NPI) lifecycle, including associated deliverables, across multiple NPI opportunities for Web-scale customers.
• Collaborate with technical leads for CX, customers, BE, and Sales to discuss product hardware and software quality and functionality as well as the solution design, and testing.
• Drive projects to achieve strategic objectives, ensuring flawless integration within the program to deliver cohesive results.
• Handle "Platform Lifecycle Management" aspects of CX delivery such as OS software strategy, feature/defect tracking, testing requirements, troubleshooting guides, and fault signatures.
• Lead the presentation and communication of NPI program progress to internal team and customer, highlighting strategy shifts, test result findings, new defects, delivery, and testing timelines.

• 5+ years of technical product or program management experience in similar industry.
• Over 7+ years of proven experience, working directly with technical teams, including more than 3 years in direct customer-facing roles.
  
• Experience with NPI in customer production environments.

• Understanding of SONiC.