Vastdata Technical Support Engineering Manager 

United States, North Carolina 

210517364

"VAST's data management vision is the future of the market."- Forbes

As a member of the Customer Support Engineering team, you will be regarded as a VAST Data product expert and, as such, you will be involved in daily technical operations, escalations, and team leadership.

You will consult on pre-sales and technical sales activities and will work on escalated technical support issues to resolution, interfacing with the customer and the development team.

THE ROLE:

• Technical Excellence.
• VAST Data product expert.
• Build and maintain an all-star team of 5-8 Customer Support Engineers.
• Accountable for managing the completion of your team’s daily technical operations and escalations.
• Identify opportunities to provide continuous improvement for customers to ensure full adoption and usage of VAST products.
• Ability to submit Bugs and RFEs to engineering.
• Support and guide VAST data account teams on account technical status and activities.