Teva Collections Analyst 

United States, Florida, Weston 

209897428

• Responsible for the follow up and timely completion of next action item according to the Strategy under which the account is managed.
• Responsible for a Collection Portfolio of Corporate, Nations, Doctors and Pharmacy Accounts.
• Responsible for Accounts with multiple ship/bill to. Work in customer portals.
• Reconciled Corporate and National Account to ensure that receivables match customer’s payables.
• Responsible for contacting assigned accounts for payments using the various methods defined by the Strategy under which the account is managed, communicate with accounts using system notifications.
• Responsible for proper documentation in the AR system.
• Must be able to analyze customer payment trends and make suggestions to mitigate account balances. Must have the ability to quickly review account history, payment and credit information to articulate a resolution
• Resolves payment delay issues, deductions, and cash application issues which the customer has communicated to the Company, which is either preventing payment or will result in a deduction.
• Provides communication to customers via telephone, computer, and written correspondence regarding account’s status, and obtain payments or develops resolution plans up to and including payment.
• Supports inter-departmental initiatives to ensure that goals are met, make suggestions to improve collections effectiveness.
• Process customer payments, and provide customer documentation as needed.
• Perform functions within established guidelines and release orders
• Performs related duties as assigned.

Any equivalent combination of education, training and/or experience that fulfills the requirements of the position will be considered.

Education/Certification/Experience:
• HS Diploma Required, bachelor’s degree preferred
• Minimum of Five (5) years of business to business collections experience

Skills/Knowledge/Abilities:
Knowledge of:
• Business English usage, spelling, grammar and punctuation.
• Business and personal computer hardware and software applications.
• Experience with customer portals i.e. Retail Link Costco
• Collections with a high volume transaction company.
• Must be proficient with Windows and Excel.

Skill in:
• Communicating clearly and concisely, both orally and in writing.
• Establishing and maintaining effective working relationships with others.
• Providing excellent customer service with both internal and external customers.
• Excellent analytical and problem solving abilities with attention to detail.
• Excellent interpersonal skills, including verbal and written communication (several positions require Bilingual English/Spanish).
• Ability to work independently to achieve desired results.
• Ability wo work flexible shift as required and occasional weekend

We offer a competitive benefits package, including:
• Comprehensive Health Insurance: Medical, Dental, Vision, and Prescription coverage starting on the first day of employment, providing the employee enrolls.
• Retirement Savings: 401(k) with employer match, up to 6% and an annual 3.75% Defined Contribution to the 401k plan.
• Time Off: Paid Time Off including vacation, sick/safe time, caretaker time, 13 paid Holidays and 3 paid floating holidays.
• Life and Disability Protection: Company paid Life and Disability insurance.
• Additional benefits include, but not limited to, Employee Assistance Program, Employee Stock Purchase Plan, Tuition Assistance, Flexible Spending Accounts, Health Savings Account, Life Style Spending Account, Volunteer Time Off, Paid Parental Leave, if eligible , Family Building Benefits, Virtual Physical Therapy, Accident, Critical Illness and Hospital Indemnity Insurances, Identity Theft Protection, Legal Plan, Voluntary Life Insurance and Long Term Disability and more.

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