Job responsibilities
· Resolve employee inquiries accurately and effectively
· Take inbound and make outbound calls to resolve employee inquiries
· Respond accurately to inquiries via an online tool
· Follow all established processes, policies, company guidelines and regulations
· Complete HR related transactions/activities adhering to company policy and guidelines
· Meet service level, quality and productivity metrics
Job qualifications, skills, and capabilities
- Very strong verbal and written communication skills; strong interpersonal skills
- Customer Obsessed mindset
- Ability to multi-task in a fast paced environment and meet deadlines; ability to work under pressure and handle high volumes
- Active listening, probing and reading comprehension skills
- Possess strong analytical and math skills
- Ability to identify and resolve issues
- Strong organizational skills with attention to detail
- Ability to troubleshoot effectively
- Comfortable with and able to quickly adapt to change
- Works with others collaboratively to integrate ideas and achieve common goals; strong desire to be part of a high performing team with upward mobility potential
- Degree holder or undergraduate with relevant background in operations or HR
Preferred qualifications
- Minimum of two years of Customer Service experience