JPMorgan Employee Relations Partner North America 

Philippines, Quezon City 

629659431

Job responsibilities

• Providing thoughtful and empathetic support to employees and managers; actively listening and asking probing questions to accurately diagnose the issue(s)
• Providing consultation to managers on performance issue management; helping them strengthen their people leadership skills working to ensure robust and equitable outcomes
• Collaborating and effectively communicating with all stakeholders and control partners providing a first class experience
• Employee advocacy; being a trusted advisor by acting on issues quickly and eliminating unnecessary bureaucracy
• Demonstrating a risk and control mindset; escalating issues promptly
• Observing highest degree of confidentiality in the handling of sensitive information received during course of responding to issues
• Be a champion of HR process change, analyze processes, and make recommendations for continuous improvement, with an emphasis on enhancing employee relations and engagement.

Required qualifications, capabilities and skills

• 3 - 5 years Human Resources experience, preferred or people management experience
• Strong interpersonal and phone skills; at least 2 years of experience working in a team and collaborating with multiple stakeholders
• General knowledge of HR practices, procedures, and policies; as well as, employment and labor laws
• Problem resolution experience with demonstrated ability to influence all employee levels
• Ability to flex intervention style based on needs of the employee or situation
• Identifies issues using critical thinking and demonstrates sound judgement when making recommendations; balancing employee experience and risk to the firm
• Strong written and verbal communication skills; attention to detail
• Disciplined and drive for results; proactively identifies and engages key stakeholders
• Strong organizational and time management skills with the ability to multi-task in a fast paced environment; adjust readily to multiple demands, shifting priorities, and rapid change with composure
• Undergraduate degree in Business, Human Resource Management or equivalent Human Resource or Management experience

Preferred qualifications

• Minimum of 3 years Human Resources experience, preferred or people management experience