Citi Group Command Center Mainframe Analyst - Officer Hybrid 

United States, Texas, Irving 

209215858

In this role you will be responsible for providing technical support for Citibank’s global infrastructure, including diagnosing, and solving incidents and problems related to the functioning of Citi infrastructure.

Key to your success will be impeccable process fulfillment and continuous service delivery as this is our highest priority.

Responsibilities:

• Diagnose and resolve Mainframe problems through troubleshooting and basic analysis, escalate issues as appropriate.
• Participate in testing activities, including the creation and execution of basic scripts.
• Apply comprehension of how the team interacts with others in accomplishing objectives.
• Assess the applicability of previous or similar experiences and evaluate options under circumstances not covered by procedures.
• Exchange ideas and information in a concise and clear manner
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Requirements:

• Previous relevant Mainframe experience preferred.
• Ability to develop projects required for design of metrics, analytical tools, benchmarking activities and best practices.
• Effective written and verbal communication skills
• Effective analytic/diagnostic skills
• Ability to work with virtual and in-person teams, and work under pressure or to a deadline.
• Demonstrated knowledge of Mainframe operational process, changes and improvement

Education:

• Bachelor’s/Universitydegree or equivalent experience

In return, we offer:

• Competitive salary & social benefits (e.g. private healthcare care, Benefit System, life insurance)
• Work in a friendly and diversified environment, appreciating differences in style and perspective and using them to add value to decisions leading to organizational success.
• A great environment for learning new technology and tools, online and instructor led training opportunities.
• Working in a friendly, dynamic and multinational environment
• Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideas.
• A chance to make a difference with various affinity networks and charity initiatives

Anticipated Posting Close Date:

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