Managing a portfolio of client accounts:
Interacting with invoice approvers in the client organisation, often face-to-face, using your influencing skills to overcome obstacles to receiving payments and using your problem solving skills to try and build sustainable solutions to removing those obstacles
Negotiating with clients to reduce delays imposed by their internal working capital decisions, policies, approval bottlenecks and other causes of payment delays
Dispute management: Logging and progress chasing of invoice disputes internally; supporting root cause resolution through knowledge sharing with upstream activity owners and developing root cause resolutions to internal lead time issues and invoice quality issues
'Know Our Client’ routines: Maintaining up to date records of our clients invoice approval and payment processes; working to align internal and external processes to ensure accounts receivable are minimized
Skills And Attributes for Success
- Negotiating skills & Collections skills: Ability to effectively communicate with clients face-to-face, by telephone and by email to achieve a successful outcome; Active listening skills
- Problem solving mindset: Able to constructively challenge existing approaches; Ability to influence local teams, internal functions and client organizations
- Organization & Prioritization skills
- Numeracy, MS Excel / SAP
- Good knowledge of collections systems and tools
- Appropriate language skills
To qualify you must have:
- Graduate or higher degree in finance, business or related field
- 1-2 + years of finance experience, with particular emphasis on working capital, credit risk, billing and collections
- For internal candidate a knowledge of our engagement lifecycle with a deep understanding of our billing and cash collection processes
- Unparalleled drive to identify root cause issues and support remediation efforts, through a relentless problem-solving ethos
- Knowledge of KSA government agencies and how they work, specifically around approval and payment of invoices
Ideally, you will also have
- Ability to influence cross functional teams, process owners and local leaders
- An understanding of service offerings in a professional services environment
- Experience of deploying new tools and ways of working into remote teams
- Experience of continuous improvement methodologies and leveraging them in a dynamic environment