Vastdata Engineering Technician 

United States, California, Mountain View 

207657293

Responsibilities

• Manage customer returns through end to end RMA repair process (material movement, Jira ticket updates, HW testing and repair, etc.) ensuring every unit follows a strict process to ensure high quality with no process escapes
• Perform failure replication/debug on x86 based servers
• Document test results, including any issues encountered and the actions taken to resolve them
• Repair and replace faulty components, ensuring the functionality and reliability of the tested systems
• Write and update work instructions and other documents
• Work with cross functional teams of engineers and suppliers to drive Root Cause Analysis Reports
• Summarize and communicate field quality issues to the leadership team
• Communicate concisely verbally and in writing to leadership. Will be required to present monthly and quarterly RMA lab metrics

Basic Qualifications/Required Experience

• 5+ years of hands-on proven experience in testing and troubleshooting x86 based servers
• Working knowledge and debug understanding with OEM server and compute products. (Supermicro, Dell, HPE)
• Strong knowledge of manufacturing test processes and work instruction generation
• Understand manufacturing and test equipment concepts, technologies and techniques
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Detail oriented, reliable, self-motivated, and able to work under pressure with clear communication.
• Flexibility working in a startup that’s continually punching above its weight
• A proven ability to work collaboratively across time zones and countries, filter and prioritize high priority tasks, and escalate to management where appropriate
• Strong problem-solving skills, analytic capabilities, data analysis and attention to details.
• Familiar with JIRA, Confluence, Google Docs, Slack