Philips Customer Service CLV & Account Manager 

Thailand, Bangkok, Bangkok 

20570259

Your role:

• Responsible for the overall Customer Services (CS) sales business and all CS quotations within the assigned district
  (Point of sales quotations are responsibility of Account Managers KAM, US, PM&CC and IS)
• Manage CS Account manager to deliver Service Target .
• Promotes and executes the sales of CS products together with district sales teams in accordance with the CS sales strategy
• Establish and maintain effective Customer / Distributor relations in cooperation with the district management and district sales teams

• Collaboration with channel partners where required
• Responsible for filling the funnel management tool and systematically analyzing win / loss deals, expectations, customer satisfaction (NPS), market, competition and trends

• Provide input and feedback on sales strategy and planning to district and regional management
• Support the CS Account Manager in case of point of sale deals
• Responsible for maintaining and increasing CS service contracts for Installed Base
• Promote and execute the sales of out of warranty contracts
• Promote and execute the sales of higher level CS contracts (e.g. silver to gold)
• Promote and execute renewal of CS contracts
• Promote and execute CLV ( Customer Life Value ) such as Tech Max .

You're the right fit if:(4 x bullets max)

• Degree level education or equivalent
• Experience minimum of 5 to 10 years and above of relevant experience.
• Fluent in English, verbal and written in addition to local language
• Proven experience in delivering outstanding commercial results
• Ability to analyze a large amount of data to draw commercial actions.
• Creative and data-driven decision maker.
• Process and continuous improvement mindset.
• Self-motivated individual with the ability to take ownership and multitask in a fast paced and challenging environment.
• Attention to detail is a must, coupled with a "roll-up-your-sleeves can-do” attitude.
• Ability to demonstrate experience in managing diverse groups of stakeholders.
• Excellent in interpersonal and communication skills with proven ability to influence all levels of stakeholders.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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