Ebay Customer Operations Specialist 

United States, Georgia, Savannah 

205301596

What you will accomplish:

• Devote yourself to ensuring customer satisfaction

• Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty

• Assist with answering customer inquiries and problems by routing customer to the appropriate contact and or department

• Provide timely, empathetic support to customers through our Zendesk software, handling incoming chats and emails with care and speaking with Caramel customers over the phone

• Build strong feedback loops between customers and internal teams to continually improve customer experiences

• Maintain and influence Standard Operating Procedures (SOPs) to ensure consistency and effectiveness and enhance our customer Knowledge Base/FAQ to proactively address common queries and reduce ticket volume

• Identify and promptly resolve customer issues, collaborating with cross-functional teams as needed to deliver exceptional service

What you will bring:

• 2+ years of technology customer support experience with exceptional customer service skills

• Technology or automotive industries experience

• Proficient with or the ability to quickly learn an array of computer software and Microsoft office applications

• Effective communication skills via any means with individuals of any level internally and externally, employing a consultative approach

• Ability to help non-technical customers solve technical issues, employing sophisticated problem-solving and analytical skills

• Automotive industries experience and basic knowledge of automobile terminology and purchase and sale documentation preferred

• Bachelor’s degree or equivalent a plus

Where & When You Will Work:

• Remote from the US

• Working Schedule: Monday - Friday, available shifts 6am - 2pm PST, 8am - 4pm PST, 10am - 6pm PST

The base pay range for this position is expected in the range below: