Amazon Live Ops Support Engineer Prime Video Playback Operations 

United States, Washington, Seattle 

203630543

Prime Video is a first-stop entertainment destination offering customers a vast collection of premium programming in one app available across thousands of devices. Prime members can customize their viewing experience and find their favorite movies, series, documentaries, and live sports – including Amazon MGM Studios-produced series and movies; licensed fan favorites; and programming from Prime Video add-on subscriptions such as Apple TV+, Max, Crunchyroll and MGM+. All customers, regardless of whether they have a Prime membership or not, can rent or buy titles via the Prime Video Store, and can enjoy even more content for free with ads.As a Prime Video technologist, you’ll have end-to-end ownership of the product, user experience, design, and technology required to deliver state-of-the-art experiences for our customers. You’ll get to work on projects that are fast-paced, challenging, and varied. You’ll also be able to experiment with new possibilities, take risks, and collaborate with remarkable people.
Key job responsibilities
- Deliver reports to senior leadership- Provide on-call support and act as point of escalation for high-severity issues- Aid in the development and testing of operational tools and AI that improve efficiency through automation- This role requires working evenings, weekends, and holidays; depending on live event schedules.A day in the life
A typical day could involve;- Working with developers on development roadmaps, setting priorities for backlog requests.- Identifying and driving down recurring incidents through OE best practices.

- 2+ years of software development, or 2+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems
- Experience in agile/scrum or related collaborative workflow
- Experience troubleshooting and documenting findings
- Experience supporting a live streaming environment. Including knowledge of video encoding and delivery, acquisition, codecs, adaptive bit rate video playback, common streaming protocols, and software support.