Adidas CUSTOMER SERVICE COORDINATOR EM SOUTH 

Australia, Victoria, Melbourne 

203394332

Purpose & Overall Relevance for the Organisation
Key Responsibilities
• Process and coordinate all orders on time, received via Excel (upload) system, telephone, mail or otherwise, following existing Company policies, procedures, and programs.
• Ensure timely and accurate order entry/conversion and release of orders for processing all order commitments relative to terms, pricing, product information, stock availability, routing, product delivery or any other agreed upon specialty services, handling, and/or compliance guidelines.
• Assist customers and consumers with various information requests (order tracking, stock availability, retail prices, purchase prices, discounts, delivery dates, claims and returns questions etc.)
• Process, coordinate and investigate customer shipment claims or return requests following existing Company policies, procedures, and programs.
• Provide assistance and support to internal partners including Sales, Marketing, Finance, Operations representatives relating to order processing.
• Deliver the highest level of customer service and respond in a timely and efficient manner to all incoming inquiries and correspondence, both internal and external.
• Work towards both independent and team KPI’s to improve business standards, service levels and financial results.
• Provide assistance and support to all brands as assigned by Customer Service Supervisor.
• To be proactive in your approach and drive change where applicable. Knowledge, Skills, and Abilities
• A strong customer service focus
• Excellent communication skills and a proven ability to develop long lasting relationships with our key accounts
• Ability to contribute to a team environment where performance is measured
• Experience in working under pressure to meet deadlines and conflicting priorities
• Strong Microsoft Office skills are essential.
• SAP experience preferable
• Excellent command of English language Requisite Education and Experience / Minimum Qualifications
• University degree or equivalent
• Minimum 2 years of experience of sales, supply chain, logistics and/or customer service