In this role, you will:- Drive innovation by developing cases and Proof of Concepts that demonstrate the return on investment of CX initiatives and unlock opportunities for growth.
- Typically 12+ years experience in eCommerce, CX, Marketplace sales
- Hands on experience with one or more Fortune 100 websites
- A strategic problem solver with experience in eCommerce, digital merchandising, or customer experience management
- Analytical and detailed oriented, with a strong ability to translate data into actionable strategies
- Ability to operate in a global context and collaborate cross-functionally with stakeholders of different backgrounds and perspectives
- Proficient in Excel/Numbers and PowerPoint/Keynote
- Passionate about innovation, customer experience, and digital transformation
- Outstanding verbal and written communication skills
- Master's degree or MBA in a business field preferred