Western Digital Director CRM Technologies 

Mexico, Veracruz 

202941453

Today’s exceptional challenges require your unique skills. It’s You & Western Digital. Together, we’re the next BIG thing in data.

• Establish your vision, product strategy, product roadmap and technology requirements as part of the overall customer engagement programs
• Develop and implement a comprehensive CRM strategy aligned with organizational goals and objectives.
• Be a thought and influence leader for the needs of sales and support teams, identify emerging capabilities and tools to simplify customer value realization
• Extract and convert company goals into and preferred plans and initiatives, showing measurable results to expected outcomes
• Collaborate with internal teams and customers to understand opportunities and needs, establishing objectives and key results
• Engage cross-functionally with business, IT and other teams to solve problems with high-quality products
• Operationalize our people, processes and systems to define and drive goals and metrics around growth, engagement and optimization
• Anticipate future project needs to set yourself and your teams up for success through effective planning and execution
• Present, write, and speak with passion about our services, representing the mission and customer outcomes
• Oversee the configuration, customization, and optimization of CRM Platforms to meet the evolving needs of the business
• Design and implement data management processes to maintain high-quality, actionable data within enterprise applications
• Lead the operational direction of the team and develop its talent
• Deliver stable operations to support the Operations, Sales and Customer Service functions
• Manage third party partners as an effective extension of the team.

• 14+ years of experience leading customer facing initiatives with a proven ability to lead and deliver on strategic and tactical business objectives
• 6+ years of experience in CRM technologies, with a focus on Salesforce.
• Strong familiarity with best-in-class business applications like: Salesforce (Sales Cloud, Service Cloud, Communities), Pricing Tools and Master Data Management
• 8+ years experience as a manager, developing new leaders
• Effective project/program management skills and experience with Agile, Scrum, DevOps practices required.
• Excellent communication skills with an ability to communicate effectively to all levels of management; speak in business language, articulate a point of view and drive to a business decision.
• Strong knowledge of business processes and operations across the enterprise, especially in sales engagement & automation, opportunity/forecast management, customer engagement, customer support and service.
• Proven track record of translating business objectives and data insights into customer solutions by overseeing multiple products and driving roadmap priorities with a rapid release cadence
• Success leading customer facing initiatives, strategy and processes·
• Excellence innovating peer-led service delivery models, working in global organization with teams across multiple time zones
• Unification of customer facing digital properties into a connected customer experience
• Self-driven, team-oriented, fast learning, organized, disciplined, professional, goal oriented individual with positive attitude.
• Proven track record of successful CRM implementations, preferably in a leadership role.
• Knowledge of systems security, data protection, and data privacy as it pertains to delivering enterprise grade solutions

Compensation & Benefits Details

• An employee’s pay position within the salary range may be based on several factors including but not limited to (1) relevant education; qualifications; certifications; and experience; (2) skills, ability, knowledge of the job; (3) performance, contribution and results; (4) geographic location; (5) shift; (6) internal and external equity; and (7) business and organizational needs.
• The salary range is what we believe to be the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in California, Colorado, New York or remote jobs that can be performed in California, Colorado and New York. This range may be modified in the future.
• You will be eligible to participate in Western Digital’s Short-Term Incentive (STI) Plan, which provides incentive awards based on Company and individual performance. Depending on your role and your performance, you may be eligible to participate in our annual Long-Term Incentive (LTI) program, which consists of restricted stock units (RSUs) or cash equivalents, pursuant to the terms of the LTI plan. Please note that not all roles are eligible to participate in the LTI program, and not all roles are eligible for equity under the LTI plan. RSU awards are also available to eligible new hires, subject to Western Digital’s Standard Terms and Conditions for Restricted Stock Unit Awards.
• We offer a comprehensive package of benefits including paid vacation time; paid sick leave; medical/dental/vision insurance; life, accident and disability insurance; tax-advantaged flexible spending and health savings accounts; employee assistance program; other voluntary benefit programs such as supplemental life and AD&D, legal plan, pet insurance, critical illness, accident and hospital indemnity; tuition reimbursement; transit; the Applause Program, employee stock purchase plan, and the Western Digital Savings 401(k) Plan.
• Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.