Amazon Leads Management Central Team ISG 

India, Telangana, Hyderabad 

201576038

Job Description:Responsibilities:• Own end-to-end and drive multiple Projects/Programs in parallel and deliver results.
• Drive & deliver ML/Rule based prioritization models for the account management teams.
• Setup (or) manage programs by owning the creation of SOP’s, defining the metrics, reporting, monitoring the performance, implementing the technical initiatives.
• Managing key improvement initiatives and projects: Drive new product launches and relationship extensions by partnering with the business development and on-boarding teams
• Preparing and driving the WBR/MBR/QBR reviews with the stakeholders.
• Perform deep dives, data analysis and provide an insightful solution to the customer problems.
• Working with Seller/Account management teams to improve operational aspects of their business in providing a great consumer experience.
• Identifying specific prospects/partners to approach, communicating the specific value proposition for their business and establishing long-term, successful partnerships
• Tracking and reporting performance of the programs using appropriate metrics. Achieve productivity and seller satisfaction targets
• Audit, monitor, and review business performance for your accounts/programs, updating your plans to make sure actions remain optimal to deliver shared goals
• Recommend and make improvements to team processes, metrics, internal tools, SOPs, and other workflows
Key job responsibilities
Job Responsibilities:• Own end-to-end and drive multiple Projects/Programs in parallel and deliver results.
• Drive & deliver ML/Rule based prioritization models for the account management teams.
• Setup (or) manage programs by owning the creation of SOP’s, defining the metrics, reporting, monitoring the performance, implementing the technical initiatives.
• Managing key improvement initiatives and projects: Drive new product launches and relationship extensions by partnering with the business development and on-boarding teams
• Preparing and driving the WBR/MBR/QBR reviews with the stakeholders.
• Perform deep dives, data analysis and provide an insightful solution to the customer problems.
• Working with Seller/Account management teams to improve operational aspects of their business in providing a great consumer experience.
• Identifying specific prospects/partners to approach, communicating the specific value proposition for their business and establishing long-term, successful partnerships
• Tracking and reporting performance of the programs using appropriate metrics. Achieve productivity and seller satisfaction targets
• Audit, monitor, and review business performance for your accounts/programs, updating your plans to make sure actions remain optimal to deliver shared goals
• Recommend and make improvements to team processes, metrics, internal tools, SOPs, and other workflowsHyderabad, TS, IND

- 3+ years of experience in handling live projects/programs end to end, by owning the goals, delivery and reporting.
- Ability to work with IT systems, understanding of SQL. Knowledge on MS Excel to prepare, track and report the WBR/MBR metrics. Perform data analysis on need basis.
- Excellent communication skills in written and oral English with the ability to face external and internal partners in a professional and mature manner
- Ability to deliver results independently in a fast-paced, challenging environment and passion for delivering great customer experience
- Attention to detail and high capability to work on different projects in parallel
- Creative and analytical problem solver with a passion for operational excellence
- Bachelor's degree required, MBA is a plus