Honeywell Sr Field Service Technician 

United States 

20147008

You will report directly to our Field Service Manager, and you'll work out of our Guaynabo, Puerto Rico location.

Achieve successful on-site installation, servicing and repair processes of complex equipment and systems without direct supervision. You will follow detailed work instructions and amend any outdated or incorrect instructions with the help of Engineering teams. You will make improvements to Training guides and documentation. You will achieve continuous improvement initiatives in the field to quickly fix any administrative difficulties relating to delivery and installation of proper equipment. You will train the customer on proper usage, troubleshooting, and basic repair procedures for complex equipment. You will represent Honeywell at industry conferences and provide technical presentations.

In this role, you will impact the success of our field service operations and contribute to the satisfaction of our customers by providing exceptional technical facilitation and guidance.

KEY RESPONSIBILITIES

• Be the face of Honeywell to the customer and interact directly with end-users
• Use knowledge of end-to-end delivery of Honeywell solutions to enhance efficiencies
• Become a technical expert for complex Honeywell solutions/product offerings

YOU MUST HAVE

• High School diploma or GED
• 3+ years’ experience in the Air Conditioning mechanical experience
• Puerto Rico Refrigeration and Air Conditioning certification
• EPA Certification – Universal Type
• Must be able to read, write and speak English
• Ability to speak, read and write English

WE VALUE

• Industry (commercial/pharmaceutical/hospital) experience
• Technical/installation experience
• Customer service experience
• Good written and oral communication in Spanish
• Basic written & oral communication in English
• Ability to follow instructions and identify mistakes
• Computer experience (Microsoft Office and emails)
• Ability to perform to perform Quotes & Estimates for new mechanical opportunities
• Active Certification (License) in refrigeration/ air conditioning from Puerto college (Licencia del Colegio de Técnicos de Puerto Rico)
• Active EPA Certification for Refrigerant Management
• Mechanical Experience (AHU’s, DX cooling systems, Pumps, Cooling Towers & A/C unit’s maintenance, and cleaning)
• Experience to perform troubleshooting in A/C Direct expansion units, pumps and cooling towers.
• Achieves successful on-site installation, servicing and repair processes of complex equipment and systems without direct supervision.
• Good presentation skills
• Driver’s License

• JOB ID: HRD253639
• Category: Customer Experience
• Location: Rexco Indl Pk #400 Calle C Ste 100,Guaynabo,PR,00965,Puerto Rico
• Nonexempt