SAP ECS Technical Operations SM/ Senior Linux 

India, Karnataka, Bengaluru 

200700243

Responsibilities:

• The Senior Linux & Cloud Administrator is responsible for 24x7 availability of SAP systems running in SAP ECS;
• Respond, troubleshoot and resolve alerts & incidents in the Linux OS or infra layer – VMWare/ Azure/ AWS/ GCP/ BareMetal;
• Be a L3/L4 escalation point for production issues;
• Follow change management processes during service request execution;
• Seek opportunities to streamline standard operating procedures through automation;
• Must feel comfortable working in a fast paced, dynamic and flexible environment;
• Operate effectively in a global 24x7 International environment.

• To take the On Call / On Duty / Weekend task based on shift schedule.
• Work closely with team members to troubleshoot and resolve escalated incidents promptly.
• Apply ITIL incident management processes to ensure timely resolution.

What you bring; (Role Requirements):

• Experience: 8+ years of professional experience in Linux system administration with a demonstrated ability to perform trouble shooting and incident handling.
• Technical Skills:
  • Expert-level Linux knowledge: Deep understanding of Linux internals, kernel architecture, process and memory management, filesystems, and system calls.
  • Troubleshooting and Diagnostics: Mastery of tools like top, htop, vmstat, iostat, sar, ps, netstat, ss, journalctl, rsyslog, dmesg, strace, lsof, tcpdump, wireshark, perf, systemd-analyze.
  • Networking: Advanced understanding of TCP/IP, network interfaces, routing, DNS, DHCP, firewalls, and diagnostic tools.
  • Security: Strong knowledge of security principles, OS hardening, compliance, and tools for vulnerability scanning and intrusion detection.
  • Scripting and Automation: Proficiency in Shell scripting, Python, and/or other scripting languages. Experience with Infrastructure-as-Code tools like Ansible, Puppet, Chef, or Terraform.
  • Cloud Infrastructure: Experience with AWS, Azure, or GCP, including core services.
  • Virtualization: Familiarity with Docker, Kubernetes, and other virtualization technologies.
• Soft Skills:
  • Analytical and Problem-Solving: Exceptional ability to analyze complex issues, identify root causes, and implement effective solutions.
  • Communication: Excellent written and verbal communication skills, with the ability to explain technical findings clearly to both technical and non-technical audiences.
  • Documentation: Ability to create clear, concise, and comprehensive technical documentation.
  • Incident Management: Experience with ITIL or similar incident management frameworks.
  • Continuous Learning: A strong commitment to ongoing learning and professional development.

Language Skills:

• Fluency in English is essential.

Tools and Technologies:

• Monitoring Tools: Prometheus, Grafana
• Log Management: Splunk
• Diagnostic Tools: (As listed in technical skills)

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Job Segment:Cloud, Linux, ERP, Operations Manager, System Administrator, Technology, Operations