SAP ECS Technical Operations SM/ Senior Linux 

India, Karnataka, Bengaluru 

111304507

Responsibilities:

• The Senior Linux & Cloud Administrator is responsible for 24x7 availability of SAP systems running in SAP ECS;
• Respond, troubleshoot and resolve alerts & incidents in the Linux OS or infra layer – IBM Cloud
• Manage IBM services and resources , including virtual machines,
  storage and network.
• Monitor and manage IBM infrastructure to ensure optimal performance, scalability, and security.
• Manage IBM virtual networks , subnets, routing, and network security groups.
  Implement monitoring solutions and configure alerts to proactively monitor the environment.
• Develop and maintain automation scripts (e.g., PowerShell) to streamline routine tasks and optimize processes.
• Collaborate with internal teams to understand and address their requirements and challenges.
• Enable internal teams and ensure operational readiness.
• Maintain detailed documentation of the configurations, procedures, and best practices.
• Follow change management processes during service request execution;
• Seek opportunities to streamline standard operating procedures through automation;
• Must feel comfortable working in a fast paced, dynamic and flexible environment;
• Support Operations 24/7 model with oncall/on duty/ weekend tasks/activities based on the shift schedule.
• Apply ITIL incident management processes to ensure timely resolution.

Experience (Role Requirements):

• 8+ years of professional experience in Linux system administration with a demonstrated ability to perform trouble shooting and incident handling.
• Technical Skills:
  • Expert-level Linux knowledge:Deep understanding of Linux internals, kernel architecture, process and memory management, filesystems, and system calls.
  • Cloud Infrastructure:Experience with IBM Cloud including core services.
  • Troubleshooting and Diagnostics:Mastery of tools like top, htop, vmstat, iostat, sar, ps, netstat, ss, journalctl, rsyslog, dmesg, strace, lsof, tcpdump, wireshark, perf, systemd-analyze.
  • Networking:Advanced understanding of TCP/IP, network interfaces, routing, DNS, DHCP, firewalls, and diagnostic tools.
  • Backup and Restore:
  • Infra service:Knowledge of infra services like DNS, LDAP etc.
  • Security:Strong knowledge of security principles, OS hardening, compliance, and tools for vulnerability scanning and intrusion detection.
  • Scripting and Automation:Proficiency in Shell scripting, Python, and/or other scripting languages. Experience with Infrastructure-as-Code tools like Ansible, Puppet, Chef, or Terraform.
  • Virtualization:Familiarity with Docker, Kubernetes, and other virtualization technologies.
• Soft Skills:
  • Analytical and Problem-Solving:Exceptional ability to analyze complex issues, identify root causes, and implement effective solutions.
  • Communication:Excellent written and verbal communication skills, with the ability to explain technical findings clearly to both technical and non-technical audiences.
  • Documentation:Ability to create clear, concise, and comprehensive technical documentation.
  • Incident Management:Experience with ITIL or similar incident management frameworks.
  • Continuous Learning:

Language Skills:

• Fluency in English is essential.

Tools and Technologies:

• Monitoring Tools:Prometheus, Grafana
• Log Management:Splunk
• Diagnostic Tools:(As listed in technical skills)

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