JPMorgan Quality Control Associate 

United States, Ohio, Columbus 

200173400

Job Responsibilities:

• Manages the Quality Control (QC) team and processes globally for a function and/or line of business, including the implementation of operational policies, processes and procedures for Commercial Operations
• Acts as the primary liaison with line of business / operations to provide results, articulate findings verbally in recurring meetings, analyze disputes, reassessments, and escalations, and demonstrates fortitude against potential adversity
• Engages other lines of defense and supporting partners (i. e. Risk, Compliance, and Audit) partners to review or escalate findings with respect assigned vertical
• Monitors the control environment and operational environment for changes which may impact testing - specific to assigned areas
• Provides analysis and deep dive of review results including reporting trends through monthly reporting. Partner closely with key stakeholders to develop effective quality program practices. Provides feedback to line of business / operations managers on quality performance and recommend corrective actions as needed; supports line of business / operations with quality initiatives, as appropriate
• Manage a functional unit including accountability for effective and efficient processes and services to internal departments. Manages and directs overall team activities, metrics, coaches for improvement, and monitor’s progress
• Oversees employee development, monitoring individual and team performance, and encouraging/ driving team engagement.
• Recommends and implements process changes to improve services and systems
• Manages projects of medium scale and complexity as assigned and completes deliverables timely

Required Qualifications, Skills and Capabilities:

• Bachelor’s degree or equivalent; 3+ years experience in financial services industry with solid background in credit monitoring
• Strong Analytical/critical thinking skills and strong attention to detail
• Excellent written and verbal communication skills; ability to present concise findings in a persuasive manner
• Self-motivated with effective time management and multitasking skills
• Demonstrates interpersonal skills; exceptional collaboration and relationship building skills
• Flexible, quickly adapts to changes in the work environment, and manages competing priorities to achieve the most effective results; ability to work a flexible shift as required
• Strong sense of urgency by responding immediately to escalated issues