מציאת משרת הייטק בחברות הטובות ביותר מעולם לא הייתה קלה יותר
What You Will Do
• Serve as the primary customer advocate within Red Hat, facilitating communication and collaboration across teams
• Deliver Red Hat portfolio roadmap updates and assist customers with product upgrades and implementation
• Rapidly learn and stay current with new technologies, including container orchestration, registries, build strategies, microservices, and automation environments
• Support customers implementing automated and containerized OpenShift cloud application platform solutions
• Specialize in Ansible Automation Platform, providing expertise on its implementation and use
• Perform technical reviews to proactively identify and prevent issues, sharing knowledge across teams
• Gain a comprehensive understanding of the customer's technical infrastructures, environments, hardware, and product usage
• Investigate and respond to support requests via various channels, including online, phone, video call, chat, etc.
• Provide strategic advice and guidance on current and future Red Hat products and solutions
• Manage customer cases, maintaining clear and concise documentation
• Collaborate with engineering, R&D, product management, and technical support teams
• Create and maintain technical documentation for issue resolution and knowledge sharing
• Manage and grow customer relationships through attentive, relationship-based support
• Visit customer sites as needed and ensure exceptional service experience
What You Will Bring
• Prior customer experience in a technical support, software development or engineering, or quality assurance organization
• Experience with Ansible Automation Platform and similar automation technologies, including Chef, Puppet, SaltStack, etc; broad knowledge of automation practices and principles
• Experience with configuration management, application deployment, and infrastructure orchestration technologies
• Extensive experience with Windows and Windows Server; including deployment, management, maintenance, and technical support for enterprise Windows servers; experience with • • • Windows-Linux/Unix interoperability, integration, and migration a plus
• Ability to manage and grow existing customer relationships by delivering proactive, relationship-based support
• Outstanding verbal and written communication skills
• Ability to convey complex information to customers clearly and concisely
• Ability to manage multiple issues and projects
• Bachelor's degree in a technology-related discipline (computer science or engineering is an advantage)
The following are beneficial but not required:
• Experience with Platform-as-a-Service (PaaS) cloud solutions, including Red Hat's OpenShift Container Platform
• Experience with container technologies such as Docker, Podman, and Kubernetes
• Experience with Linux system administration, preferably Red Hat Enterprise Linux (RHEL) or a derivative
• Experience working in DevOps environments
• Software engineering background; experience with RPM-based Linux technologies
• Experience deploying applications in cloud environments
• Experience developing containerized applications
• Familiarity with source code management tools like Git or SVN
• Prior experience in a technical leadership or mentorship role
The salary range for this position is $90,480.00 - $144,660.00. Actual offer will be based on your qualifications.
Pay Transparency
● Comprehensive medical, dental, and vision coverage
● Flexible Spending Account - healthcare and dependent care
● Health Savings Account - high deductible medical plan
● Retirement 401(k) with employer match
● Paid time off and holidays
● Paid parental leave plans for all new parents
● Leave benefits including disability, paid family medical leave, and paid military leave
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