Your Role and Responsibilities
As a Payroll Team Lead, you will be responsible for overseeing and optimizing the end-to-end payroll process for multiple countries within our SAP system. You will lead and develop a team of 10+ payroll specialists, ensuring accurate, compliant, and timely payroll delivery while fostering strong client relationships.
Team Leadership
- Build and lead a high-performing payroll team through effective recruitment, development, and performance management.
- Drive team performance by setting clear objectives and tracking key performance indicators.
- Foster a collaborative and supportive team culture through regular communication and mentorship.
- Optimize team efficiency by managing workload distribution and prioritizing tasks.
- Represent the payroll team in client meetings and act as a primary escalation point.
- Owns the management and improvement of SLA and KPI performance.
Payroll Operations
- Demonstrate in-depth expertise in Polish payroll regulations and processes.
- Oversee the entire payroll cycle, from data collection to payment disbursement, ensuring compliance with legal and company standards.
- Collaborate with internal and external stakeholders to resolve payroll issues and drive process improvements.
- Utilize SAP and other relevant systems to efficiently manage payroll data and generate accurate reports.
Customer Service
- Provide exceptional customer support to the team members and client employees by addressing their concerns and needs.
- Optimize team efficiency by managing workload distribution and prioritizing tasks.
- Continuously seek opportunities to enhance the payroll service delivery experience.
- Build strong relationships with the client and client employees through open communication and timely resolution of inquiries.
Required Technical and Professional Expertise
- Proven experience in managing payroll teams of at least 10 employees.
- In-depth knowledge of Polish labour law and payroll processes.
- Strong analytical and problem-solving skills to identify and resolve payroll issues.
- Excellent communication and interpersonal skills to build relationships with clients and team members.
- Proficiency in SAP payroll systems and MS Office Suite.
- A results-oriented mindset with a focus on process improvement.
Preferred Technical and Professional Expertise