Citi Group Services Business Processes Operational Resiliency Manager SVP 

United States, New York, New York 

198420892

Key Responsibilities

• Deploy the CEAM methodology and taxonomy across the Services business to drive:
  • Collation of inventory and documentation of Business Processes.
  • Maintain collateral on an ongoing basis to reflect technology, process and organizational investments.
  • Create, in conjunction with businesses, future state business processes reflecting planned investments and process changes.
  • Maintain alignment of Technology (current state and future state) to Business Processes.
  • Maintain inventory of resources aligned to each Business process.
• Develop capability to analyze inventory and support business investment decisions and become a key contributor to the development of the Services business.
• Support simplification and de-risking efforts of the business.
• Drive cross Services CEAM Business Process mapping activities and ensure alignment – coordinate with the process owners, business architecture team, technology, operations, risk and controls, third party management, etc.
• Maintain risk assessment of Business Processes on CEAM methodology and recommend prioritization efforts to remediate processes either through process redesign or technology investment.
• Leverage process mapping driven insights to enable business decisions (i.e. headcount needs, prioritization of the book of Work) across Services
• Provide aggregate Services visibility into “Risk Factors” - CAPs, EUCs, Data Concerns, manual touch points and bespoke processes as well as Operational resiliency opportunities.
• Form the blueprint, via conceptual target state business architecture) for implementing technology and uplifting controls associated with processes, as required.
• ​​​​​​​Enable an analytical view to aid in overall application rationalization for the Services organization.

Skills and Experience

• Bachelor’s degree required, Masters preferred
• Minimum 8+ years in the Financial Services industry
• Previous experience in consultancy practice or software provider in deployment and utilization of Business Process mapping within a global, complex and regulated environment highly preferred
• Understanding of operations and key execution points
• Understanding of taxonomy design and design mindset
• Lean or Six Sigma background would be a plus.
• Able to converse with both Front and Middle/Back Office
• Ability to manage through influence (e.g., management in the absence of reporting lines or with matrix reporting)
• Ability to build rapport and work closely with key senior stakeholders and partners within and outside the business.
• Excellent communication skills (written and verbal)
• Risk-based thinking and analytical mindset
• Self-starter who can work independently.
• Strategy and execution skills to prioritize areas of focus while also driving implementation in a large, global, and matrixed environment.
• Ability to work on virtual projects and across virtual teams to get work done.
• Ability to multi-task and manage concurrent projects and deliverables.
• Proficient in the use of basic Microsoft applications (Word, Excel, PowerPoint)

Development Value

• A broad view of large, diverse and complex Services business globally
• Opportunity to grow in a challenging business environment.
• Engagement with all aspects of the business, within Services and across Citi

Anticipated Posting Close Date:

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