Palo Alto Senior Staff Site Reliability Engineer Cortex Observability 

United States, California 

198302288

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

The Cortex team builds and delivers the industry’s most advanced SecOps platform, consisting of XDR, XSIAM, XSOAR, and XPANSE. As a member of the Cortex DevOps team, your role involves operating and maintaining a large-scale GCP environment, including the design, implementation, and continuous enhancement of our comprehensive observability systems. To meet the opportunities that such a role provides, you will have a deep knowledge of modern observability and monitoring tools and practices, having managed high cardinality metrics, implemented tracing, and operationalized large-scale logging solutions. As part of this role, you will collaborate closely with our engineering teams to develop innovative solutions that provide clear and actionable insights into our systems’ performance and health.

Your Impact

As a Senior Staff SRE with the Cortex Observability team, you will:

• Cloud Expertise: Utilize your expertise in monitoring cloud platforms, particularly GCP, to optimize our infrastructure, leveraging cloud-native technologies
• Monitoring Expertise: Improve monitoring processes, alerts, and metrics. Work with development teams to ensure that all of our services have the right monitoring and metrics in place so that we detect problems before our customers do
• Incident Management: Leverage incident management processes to ensure efficient resolution of system issues and minimal impact on services
• Automation: Automate complex monitoring and alerting tasks by building tools for cloud operations, such as automated remediation of known issues and auto-scaling
• Continuously Improve: Stay up-to-date with cutting-edge technologies, evaluate their potential impact on our operations, and implement them when appropriate
• On-Call: Provide follow-the-sun operational coverage in the production of our Observability infrastructure
• Collaborate: Work with our Engineering team to influence the operability of the product and ensure the reliability and availability of our services

Your Experience

• DevOps/SRE Expertise: 5+ years of experience as a DevOps/SRE engineer with a passion for technology and a strong motivation for high reliability at the service level
• Observability Tools: High proficiency with Thanos, Prometheus, Grafana, Open Telemetry and other monitoring tools
• Incident and Alerts Management: Clear understanding of incident and alerts management using tools like Pagerduty and Prometheus Alert Manager
• Cloud Proficiency: High proficiency in either Google Cloud Platform or Amazon Web Services
• Kubernetes and Docker: High proficiency with Kubernetes and Docker for container orchestration
• Scripting and Automation: High proficiency in Python programming and Linux Shell commands. Experience with Ansible and Terraform for infrastructure as code
• Communication Skills: Effective communication and interpersonal skills, with the ability to work and coordinate between multiple teams in different time zones
• Troubleshooting: Ability to effectively troubleshoot and address emerging and complex problems
• Independence: Ability to operate independently, make decisions, take action, and take responsibility

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $126000/YR - $203500/YR The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.