Truist Collector II 

United States, Virginia, Richmond 

19812729

Regular or Temporary:

English (Required)

1st shift (United States of America)
Please review the following job description:this is a hybrid work schedule following Truist current hybrid work schedule-requires flexibility to work non-traditional schedule.JOB SUMMARY
Responsible for following standardized collection and/or recovery procedures for all assigned accounts and making leadership aware of problem accounts that may result in repossession, foreclosure or charge-off within established time frames.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Meet performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., minimum calls per day, contact percentage, promises/calls ratio, promises kept.

2. Manage client communications and provide accurate account detail and information with a high level of professionalism and integrity, while following all required compliance and quality expectations.

3. Execute calls to assigned accounts in order of the collection system queue priority as established by calling strategy.

4. Document all collection efforts for each assigned account in the collection system using appropriate codes and notes in accordance with established procedures.

5. Utilize established resources for alternative information to reach clients.

6. Offer/execute payment assistance and settlement programs for clients based upon written policy guidelines.

7. Communicate regularly with leadership on status of problem accounts in accordance with established procedures.

8. Ensure that all accounts have been thoroughly worked according to established procedures (including contact attempts, required letters, etc.)

QUALIFICATIONS

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. High school graduate

2. Basic computer skills

3. Strong verbal and written communication skills

4. Ability to perform in a fast paced, highly dynamic environment

Preferred Qualifications:

1. Bachelor's Degree in a business-related field

2. Previous customer service, collection/recovery or lending experience