JPMorgan Software Engineer III - Java Spring Boot 

United States, Texas, Plano 

197621620

Job responsibilities

• Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
• Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems
• Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development
• Gathers, analyzes, synthesizes, and develops visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems
• Proactively identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture
• Contributes to software engineering communities of practice and events that explore new and emerging technologies
• Adds to team culture of diversity, equity, inclusion, and respect
• Handle the level 1 & 2 product support tickets and own them to resolution with customer satisfaction.
• Identify and clear any roadblocks while monitoring performance and issue resolution with internal partners.
• Ensure training and product knowledge transfers are conducted as required, and contribute to product documentation and knowledge-based articles and maintain them to help customers resolve issues without further escalation.
• Recommend technical and process improvements where possible to improve the overall effectiveness or marketability of a product

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 3+ years applied experience
• Hands-on practical experience in system design, application development, testing, and operational stability
• Proficient in coding in one or more languages such as, Java and Spring Boot
• Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages and database querying languages
• Overall knowledge of the Software Development Life Cycle
• Solid understanding of agile methodologies such as CI/CD, Application Resiliency, and Security
• Demonstrated knowledge of software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)
• Hands on Tech Support management background with strong communication skills to partner effectively with cross-functional stakeholders
• Strong documentation and reporting skills with the ability to analyze issues & problems, recommend solutions, and communicate effectively & confidently (both verbal and written)
• Self-managed to execute multiple concurrent initiatives in a fast-paced results and performance-driven environment
• True passion for making a frictionless product support process while being obsessed with the client experience

Preferred qualifications, capabilities, and skills

• Familiarity with modern front-end technologies
• Exposure to cloud technologies
• Experience and knowledge of Kafka, databases, and middleware technologies