JPMorgan Payment Lifecycle Specialist IV 

Philippines 

197612745

As a Payment Lifecycle Specialist IV within the Payments Investigations Function, you will support the day-to-day operations by investigating, conducting callback validation, and resolving Client Investigation inquiries pertaining to wire transfers on Chase branches for Treasury Clients.

Job responsibilities:

• Conduct callback to Chase retail clients and validate their amendment, recall cancellation, and debit authorization.
• Ensure investigations and transactions are processed in accordance with documented procedures.
• Undertake various functions within the team and ensure that all relevant deadlines and stipulated controls are met.
• Process manual instructions received on fund / wire transfers for global currencies.
• Analyze information to determine accuracy and completeness of data.
• Assist in the training/education of other members in job functions/procedures relating to the unit.
• Process any required back-up tasks relating to production, identifying ways to improve current work practices.
• Work with minimum supervision and act on own initiative to identify tasks to be undertaken.
• Participate in the rotation of functions within the group ensuring no degradation to workflows.

Required qualifications, capabilities, and skills:

• Graduate with good academic record.
• Excellent communication skills.
• Customer oriented
• Experience and a working knowledge of various aspects of International Payment Processing Operations.
• Good Interpersonal skills to be able to communicate internally or externally and at all levels and should be a team player.
• Excellent written & oral communication skills in English.
• A proactive approach to problem solving, taking ownership of issues, and having the determination to follow through. Escalate issues as appropriate.
• An acute client focus with a good analytical approach.
• Knowledge of working on Computers, MS Access, Excel, PowerPoint, and Word.

Preferred qualifications, capabilities, and skills:

• Working Knowledge of SWIFT & international payment conventions & practices is preferable.
• Experience in the back-office operations of a reputed foreign bank or it’s processing arm/private sector bank/public sector bank.
• Clear and excellent communication skills.