Develop and support analyst relations (AR) strategies that entrench and extend market leadership and support business growth/solution areas in conjunction with Sr. Director.
Orchestrate and manage AR briefings and spokesperson preparation in alignment with product and service launches, ongoing company updates, and industry trends.
Create and execute measurable AR plans to cultivate and enhance meaningful relationships with targeted, high-level external audiences (i.e., influencers, industry analysts, consultants).
Implement strategies and programs that promote thought leadership, profile organizational accomplishments and highlight business announcements.
Collaborate with team members and internal business partners to ensure alignment to corporate and marketing goals and messages.
In conjunction with the AR Sr. Director, actively project-manage analyst inquiries, research calendars, and participation in industry reports on specific technologies and competitive vendor evaluations.
Support Verint events, industry events, and analyst engagement programs via activities including proactive strategic presentations, inbound information requests, and customer interactions.
Work with internal stakeholders and analyst community to manage and maximize co-marketing programs, contractual commitments, and relationships.
Support sales enablement by updating and leveraging AR content for prospective customer-facing assets.
Monitor research and disseminate analyst insights on market and competitors to key internal stakeholders.
Minimum Requirements:
BA/BS degree or equivalent work experience.
A minimum of 6 years of demonstrated experience in industry analyst relations role.
Proven success in developing and executing AR strategy and plans.
Demonstrated ability to effectively and efficiently project-manage multiple concurrent, deadline-driven workstreams and stakeholders using best-practice systems and processes.
Exceptional written and verbal communications skills, including ability to shape authentic and compelling storylines, an eye for editing/proofing, and presentation coaching experience.
Experience in software or technology sector, ideally in customer experience and/or contact center technology space.
Experience with critical thinking, research, and quantitative and qualitative analysis to inform program insights and actions.
Proven ability to work efficiently, effectively, and proactively in a fast-paced, deadline-oriented, dynamic, and virtual environment.
Ability to work in a cross-organizational matrix team environment.
Proficient in Microsoft Office applications (Teams, Excel, Word, Outlook, PowerPoint).
Successful completion of a credit check necessary for those travel-related roles that will require the candidate to obtain the appropriate credit line required to travel.
Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations.
Preferred Requirements:
Corporate communications, marketing, go-to-market/sales, or customer service management (CSM) background.
Experience working with executives.
Demonstrable history of Analyst Relations achievements.
Experience using social media and team collaboration tools.