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Apple Apple Payments & Wallet Support Advisor United States, Texas, Austin 197031372
Today
- Minimum of 2 years professional technical troubleshooting expertise and customer service, or contact center sales/support, or training, or equivalent experience
- Passion for customer service and understanding why owning the customer experience is critical
- Ability to read, write, and speak fluently in English
- Maintains a positive attitude and growth mindset by displaying resiliency and expertly navigating difficulties or obstacles
- Ability to connect with customers and respond with empathy while navigating challenging situations
- Able to communicate clearly and effectively with customers while accurately documenting notes
- Aptitude for building problem solving skills with an eagerness to learn and take on new challenges
- Able to quickly search for, consume, and apply information, ensuring a high level of attention to detail and accuracy
- Knowledge of customer services practices and principles
- Able to effectively adjust guidance to the needs of diverse individuals, treating everyone with respect
- Able to self-manage, effectively manage time, multitask, organize, and prioritize while working independently in a fast-paced, constantly changing environment
- Thrives on a team where expertise is shared and feedback is valued
- Embraces continuous learning
- Flexible to work between the hours of 7:00 a.m. and 10:30 p.m. local time, including weekends and holidays, with the possibility to flex up or down in hours depending on business needs
- Successful completion of all trainings, testings, and certifications required for this role
- Experience supporting customers in person or via phone, email, or chat
- Professional technical troubleshooting expertise and customer service, or contact center sales/support, or training, or equivalent experience
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