Uber Safety Investigations Specialist 

United States, West Virginia 

195529394

What You'll Do:

• You will work efficiently and optimally through our most critical incidents to drive top results in customer service, accuracy and timely case resolution.
• You will work closely with our top internal customers - Communications, Trust & Safety, Insurance and Legal - to coordinate and facilitate case resolution according to support logic for high severity incidents while balancing external customer service, communications, expectations and demands!
• Handle a high volume caseload of Safety incidents
• Provide thorough and detailed documentation of the investigation
• Maintain excellent interpersonal skills and integrity while delivering outstanding customer service
• Employ critical thinking and creative problem-solving skills to navigate high severity incident types
• Learn and master multiple knowledge base and contact management systems

What You'll Need:

- - - - Basic Qualifications ----

• Being fluent in Polish, Ukrainian and Russian is an advantage
• Excellent English language skills
• 6 months' experience in customer support preferred

- - - - Preferred Qualifications ----

• Compassion and understanding of both riders and earners alike. You will be an excellent advocate for Uber's users and are passionate about the community experience.
• Calm under pressure. You have excellent organizational skills, integrity, and great follow-through on tasks.
• Natural curiosity. You love learning how things work and you're always looking for creative solutions. You enjoy testing different support strategies and supervising the results.
• Agility. You can move quickly with care. You accept change and can absorb new information with ease.
• Ability to troubleshoot problems and find speedy resolutions.
• Skilled at handling multiple issues at once to efficiently resolve a large number of inquiries.
• The ability to work well in a team environment, chipping in to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .