Amazon Customer Success Manager Amazon Robotics Fulfillment 

United States, Massachusetts 

194912634

You will use your technical acumen, program management, organizational change management, and communication skills to align a broad range of initiatives for the customer. You will own and drive execution excellence for your portion of the end-to-end model (e.g., technical, operational, organizational, and educational) that span several teams, levels, and cross-functional business units.
Key job responsibilities* Auditing adoption and improving effectiveness of safe and effective AR operational best practices within your portfolio or subject matter area of expertise.
* Identifying and addressing trending operational performance issues and improvement opportunities, and implementing solutions in fulfillment network
* Facilitating network-wide rollouts of new robotic technologies and tools, and supporting operations’ launch of new robotic systems and continuous improvement initiatives.
* Identifying requirements and capturing “voice of the customer” product/service feedback to influence product design and development priorities.
* Coaching site leaders on AR best practices and robotics systems and tools.
* ~25-30% travel expectedA day in the life1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan

* Bachelor’s degree in Engineering and/or relevant experience
* 6+ years in customer-facing roles, with experience resolving technical issues with operations, engineering (software/hardware), and leadership teams
* Experience managing multiple high-priority tasks simultaneously
* Knowledge and/or working experience with analytical tools (sql, Excel, tableau)
* Experience applying process improvement frameworks and tools to optimize business operations and customer outcomes

* Masters degree in Engineering and/or MBA
* Strong problem-solving and analytical skills
* Experience with Lean, Six Sigma, or other continuous improvement methodologies
* Experience with robotics hardware, software, and/or system troubleshooting
* Experience in BI and analytical tools including Tableau, SQL, and R/Python