JPMorgan Vice President - Claims Disputes & Fraud Operations Product Analytics 

United States, Ohio, Columbus 

194011683

Job responsibilities:

• Work as a member of agile, digital, tribes or scrum teams to provide data and analytics support for new product development.
• Build holistic insights using a mix of customer, account, digital, financial and operational data sets.
• Import, clean, transform and validate data from multiple sources in preparation for analytics and/or modeling.
• Develop business cases, size addressable populations & estimate potential impact on proposed measurement plans.
• Scope, implement & track new features and enhancements to the disputes journey.
• Identify customer interactions and events across a variety of channels to better understand customer journeys and friction points.
• Leverage a variety of analytical and statistical applications (Alteryx, Excel, SQL, Python, etc.) to describe, analyze, and interpret trends and patterns in complex data sets.
• Aid in presentations summarizing sharp insights and conclusions, often for executives.

Required qualifications, capabilities and skills:

• 8+ years of relevant experience doing hands-on data analysis.
• Technical expertise regarding data models, data analysis, and segmentation techniques
• Experience with Business Intelligence and analytical tools such as Alteryx, Tableau, etc.
• Self-sufficiency in querying and extracting data from Enterprise databases (Snowflake, GOS, AWS, etc)
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Bachelor’s degree required,
• Strong background and 8+ years of experience in building statistical/machine learning models involving multiple data inputs from different data sources in the area of Marketing/Customer journey/Operations/Finance.
• Must be able to operate in a self-directed manner with little direction; must have a strong desire to take the initiative to deliver superior results.
• Strong organizational skills and ability to work with in time constraints in a highly regulated industry.

Preferred qualifications, capabilities and skills:

• Operational knowledge of Fraud Customer Protection Services is a plus.
• Advanced degree is desired with preferred concentrations in Math, Statistics, Economics or similar quantitative disciplines .
• Experience with financial business cases a plus.
• Experience in analytics or consumer banking/ retail banking is a plus.