Citi Group Legal Senior Program Manager - Services Hybrid 

United States, Florida, Tampa 

19368936

• The individual will have responsibility for regulatory / business mandatory / strategic initiatives:

• Establish and manage multiple projects or programs in Legal Program Services portfolio
• Manage and operate multi projects in parallel
• Work with colleagues at a senior level across the organization to determine Legal inputs & requirements, advocating new ideas/proposals
• Drive adherence to program processes, procedures, methods, and standards for program delivery and leverage across the program.
• Ensure alignment to both functional area goals and legal strategy,
• Define, manage and operate Legal delivery requirements, planning, RAIDS, governance and coordination of day-to-day activities of running a legal projects and programs, following structured delivery principles for all engagements
• Oversee and design the approaches necessary to drive multiple legal workstreams of work to a successful conclusion
• Ensure change management principles are applied, and understood by all impacted stakeholders, for all implementations.
• Operate as Legal Program Services lead within strategic location which will require fostering strong relationships with GLS business partners and Legal stakeholders.
• Create & interlock terms of references with all stakeholders and appropriate governance & control structures are in place
• Develop, track and maintain project plans, including the provision of regular and accurate management reporting and KPIs.
• Estimates budget, timescales and resource requirements for the successful completion of each project to agreed scope and constraints.
• Manage risk assessments for changes in a controlled manner and communicate changes, enhancements, and modification through appropriate governance & management channels – to project managers, vendor teams, sponsors, Citi’s central regulatory coordination team and other impacted stakeholders so that impact of change, issues and solutions are understood
• Construct ‘as-is’ and ‘to-be’ business states, identifying opportunities for improvement, options for change, modelling different scenarios, analyzing impacts of change, analyze solutions and summarize options & recommendations
• Support / create development of test plans, coordinate/lead user acceptance testing (UAT), test scripts, providing training, track progress and coordinate with relevant teams on the necessary fixes/enhancements prior to sign-off and implementation
• Manage & coach matrix team of business analysts/project managers providing direction and guidance to achieve project objectives.

• At least 10 years of project management/business analysis experience

• At least 10 years work experience in Banking & Capital Markets (or consultancy)
• Significant experience of managing large scale, complex and projects
• Deep experience of financial markets in at least one domain e.g., Loans, Derivatives, Securities
• Exposure to any of the following would be beneficial i) client regulatory outreach projects ii) LIBOR remediation iii) benchmarking iv) MIFID2 v) UMR.
• Managing vendor staff, consultants as well as non-direct reports (influencing wider stakeholders to deliver to project goals)
• Experience of client outreach and/or legal projects highly beneficial
• Exposure to Legal and Compliance highly beneficial

• University Bachelor’s degree essential
• Change / Project Management certification beneficial

Skills:

• Excellent interpersonal skills, applies collaborative approach and capable and confident in developing strong team and stakeholder relationships
• Excellent verbal and written communication, presentation skills and the ability to lead and facilitate meetings and workshops with a range of stakeholders.
• Strong quantitative and qualitative problem-solving skills, being able to diagnose root cause of issues and define KPI for programs.
• Strong time management skills: efficient at multi-tasking and able to work under pressure to deliver multiple business demands on-time, to a high standard.
• Excellent data analysis skills, ability to analyze data using Excel including pivot tables, macros and functions.
• Excellent Microsoft Project, PowerPoint and Visio skills with ability to create business focused presentations and clear process flows.

Competencies:

• Results-oriented, strong work ethic, dedicated problem solver with a growth mindset and solution focused
• Proven ability to prioritize workload and shift activities to meet business needs and department goals
• Ability to build effective business relationships
• Excellent project management skills