JPMorgan Digital Connectivity Senior Product Associate 

United States, New York, New York 

193545189

As a Digital Connectivity Senior Product Associate within our dynamic team, you will be responsible for promoting a world-class, end-to-end experience with our third-party software and service providers integrations. You will be at the forefront of digital innovation, embedding banking services within other ecosystems. You will combine your skills in product and project management to articulate both business and technical product needs, manage vendor relationships, prioritize roadmaps, and align with key internal stakeholders for product delivery against key client needs. This role provides an opportunity to promote all aspects of product development and execution to ensure seamless delivery of solutions and achievement of key outcomes for clients and the business.

Job responsibilities

• Support end-to-end client experience and associated initiatives to deliver a best-in-class solutions for clients, which may involve direct client interaction and client issue resolution
• Establish approach and manage pilot/rollout of new integration/partnership and capabilities, including objective/scope, target population selection, end-to-end user acceptance testing of features/functionality, communication, training/support, policies and procedures, and success feedback/metrics needed for pilot
• Develop and maintain deep relationships with delivery partners across the business including Sales, Onboarding, Servicing, Marketing, Controls, etc. to collaborate on deliverables needed for the go-to-market strategy Once launched, act as subject matter expert for integration / partnership and participate in general product management for affluent body of work
• Integrate data analytics, user experience research, competitor/market analysis, feedback from internal stakeholders, and business goals to help drive prioritization of potential partnerships
• Identify ongoing gaps, optimizations, and future opportunities for the partnership/integration and capabilities needed for effective evolution
• Collaborate with partners and/or third party vendors to develop product roadmap for application integrations (e.g., ERP, TMS, HRIS, CRM, PMS, etc.) and scope out specific features / functionality for contract / SOW
• Work with legal, risk, and controls partners to ensure partner and/or third party vendor goes through TPO process and contract / SOW is executed
• Participate in user research to uncover client needs and use personas to identify new integration / partnership ideas and use cases to inform partnerships strategy
• Assist in the product development lifecycle of the integration by documenting requirements, ensuring sprint inputs (e.g. design and requirements) and outputs (e.g. tested code) are as envisioned, and providing direction and feedback to the partner and/or third party vendor doing the development work
• Create and / or refine initiatives, epics, and user stories in JIRA sprints and backlog

Required qualifications, capabilities and skills

• Bachelor’s degree required
• 4+ years of financial services, product, or project management experience
• Strong communication skills and ability to translate and synopsize data for decision-making
• Demonstrated ability to positively interact with cross-functional teams internally and externally to cultivate strong relationships to achieve specific business results
• Ability to partner directly with vendors and development teams to translate product requirements and user stories into requirements, build test cases, and technology sizing estimate
• Superior project management, problem-solving and time management skills
• Ability to perform well in a deadline-driven, fast-paced environment
• Must be client experience obsessed
• Ability to actively work within a team environment while driving accountability for personal goals
• Advanced Microsoft Office skills including Excel and PowerPoint

Preferred qualifications, capabilities and skills

• Experiance in banking technology and partnerships
• Experience with Agile Framework and tools such as Jira and Confluence