PNC Identity & Access Management Product Owner - Operations Manager 

United States, Pennsylvania, Pittsburgh 

193156244

Responsibilities
• The Product Manager– Customer Identity and Access Management Operations is responsible for the operational aspects of our CIAM program platforms, ensuring seamless, secure and effective management of the customer identity services• Contribute to the Identity and Access Management (IAM) vision and roadmap
• Operational Leadership for CIAM that include ability to develop and implement strategies to improve operational aspects of the program by continuously evaluating approach to reduce incidents and improve responses times by effectively leading change and problem management to ensure service level agreements (SLAs) are met
• Ability to lead and mentor a team of operations specialists and engineers, including demonstrable ability to manage vendor relationship deliverables with Service Providers to ensure contractual obligations are not only met but design to deliver high-quality services to align with CIAM objectives
• Partner engagement and effectively communicate with other CIAM leaders, IT teams and business units to ensure operational integration meets the program objectives• Report on these metrics to provide clarity and drive improvements across CIAM operations
• Ability to provide graphic reporting and dashboards in tools such as Tableau, SPLUNK, Grafana, Dynatrace, Logscale and others.
• Validation of Controls in the production environment
• Responsible for coordination of patching, maintenance, and vulnerability management for applications.
Qualifications
* Experience in STEM field, including at least 5 years in Identity and Access Management technologies, processes, capabilities, and/or operational leadership experience. Experience leading delivery and incident management teams/people is preferred.
* ITIL Process experience, particularly with incident, problem, and change management
* Deep understanding of IAM technologies, controls, and best practices including adaptive authentication, PKI and passwordless technologies
* Solid understanding of IAM principles in cloud first environment
* Understanding of PCI, SOX, EU-GDPR regulations and for IAM
* Know how to influence technology teams to deliver a frictionless employee identity experience
* Experience influencing teams and partners without direct authority over them
* Experience in accessing data sources and create, edit, and publish reporting and Dashboards in several form factors.
* Enable digital identity to tell the story through the use of data and visuals.
* Coached individuals & leaders at multiple levels able to demonstrate tangible results
* Achieved objectives by contributing information and recommendations to strategic plans, identifying trends and motivating changes
* Established relationships with partners across all levels and departments
* Superb communication skills at all levels of organization
* Reliable, punctual attendance is an essential function of the positionTools Familiarity:
Job Description

• Owns the vision and definition of the product. Serves as the voice of the Customer. Responsible for ensuring the Scrum Team(s) effort is concentrated on the right priorities based on business value.
• Defines and conveys the vision to the team(s) in order to address client requirements to ensure a successful product based on business value.
• Drives the creation of and the integrity of the product backlog. Leads grooming of the product backlog and ensures the backlog is correctly prioritized based on business value.
• Responsible for ensuring the Scrum Master(s) and development team(s), are focused on the right priorities during the development process. Primary point of contact for questions from the team(s) and is empowered to make decisions.
• Accepts delivery of working product from the Scrum Team(s). Socializes the delivery of business value and outcomes of the iteration to the stakeholders and clients.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and requiredneeded to be successful in this position.

Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry relevant experience is typically 8+ years. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.No Required Certification(s)No Required License(s)PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility*: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

California Residents

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