Amazon Support Engineer II Kuiper Services 

United States, Washington, Kirkland 

191165282

Kuiper IT Services is looking to hire a skilled IT Support Engineer to provide comprehensive technical support for our infrastructure, warehousing operations, production environments, and laboratory facilities. This role is crucial in maintaining operational efficiency and ensuring reliable technology systems across our organization.Key job responsibilities
* Process tickets via approved standard operating procedures (SOPs) to triage and resolve customer issues.
* Provision, Deploy, and troubleshoot Windows, Linux, and maxOS workstations
* Provision, Deploy, and troubleshoot bare-metal windows and Linux servers
* Configure, Deploy, and Replace network infrastructure including switches, routers, and firewalls
* Participate in hiring, training and development of others
* Provide technical support for Kuiper Production, lab and launch Infrastructure, components, and associated software
* Provide remote support for Kuiper employees and infrastructure worldwide
* Perform scheduled maintenance and system upgrades
* Assist with project implementations and technology deployments
* Drives engineering best practices (e.g., Operational Excellence, Security, Quality, etc.) and set standards.
* Participate in on-call responsibilities.
* up to 25% Travel RequirementsExport Control : This position requires that the candidate selected be a U.S. Citizen in order to comply with U.S. government-imposed requirements related to the nature of the work and/or where it will be performed.A day in the life
You start the day by reviewing critical incidents that need to be prioritized. After addressing immediate concerns, you will join the daily team stand up and work on projects and tickets critical to production and take part with a rotating on-call. In this role, you will build relationships with production teams, mentor, and ensure stability and standardization. Operational excellence and customer obsession are core values of this role, as we own providing best-in-class services to the critical Kuiper systems.

- 3+ years of technical infrastructure support experience
- 3+ years of networking fundamentals
- 3+ years of working with Clients and Servers

- Experience supporting video conference and teleconference equipment
- CCNA, CCNP, or equivalent networking certifications.