Elementor Team Lead - CX Internal Professional Services 

Israel, Tel Aviv District 

189126441

• Mentor and lead a diverse team, working across multiple time zones, including CRM implementation engineers, integration engineers, and automation experts.
• Foster a culture of collaboration, innovation, and continuous knowledge sharing within the team.
• Conduct regular one-on-one and team meetings to track progress, resolve challenges, and align on goals.
• Plan and manage team sprints, roadmaps, and project timelines to ensure timely delivery.
• Assess risks, estimate efforts, and troubleshoot proactively to overcome project challenges.
• Develop and maintain project plans that align with CX and company objectives, ensuring quality in all deliverables.
• Serve as the primary liaison between the Internal PS team and other departments to ensure seamless communication.
• Collaborate with cross-functional teams and external vendors to overcome obstacles and enhance team performance.
• Advocate for customer-centric solutions while balancing internal priorities in cross-company initiatives.
• Continuously evaluate and optimize team processes for efficiency and scalability.
• Implement and uphold quality assurance processes for all deliverables.
• Identify opportunities for automation and introduce new tools and methodologies to enhance productivity.
• Establish and promote best practices and industry standards to streamline workflows and improve outcomes.

• Proven experience leading multi-disciplinary, multi-cultural teams across time zones.
• Strong project management skills, including agile methodologies, sprint planning, and risk assessment.
• Experience managing CRM implementation projects and collaborating with external vendors.
• Demonstrated ability to manage vendors and third-party collaborations effectively.
• Familiarity with CRM systems, workflows, and support-oriented processes.
• Proficiency in tools such as Jira for sprint planning and agile management.
• Hands-on experience in developing workflows, features, or processes for customer experience teams.
• Understanding of quality assurance principles and their application in both small tasks and large-scale projects.

Key Attributes:

• A tech-savvy mindset with a commitment to staying current on industry trends and tools.
• Strategic thinking with the ability to balance short-term needs and long-term goals.
• Strong interpersonal and communication skills for effective collaboration across departments.
• Passion for fostering team growth, collaboration, and innovation.