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Google Regional Manager Critical Incidents Escalations Google Cloud Poland, Masovian Voivodeship, Warsaw 187734336
04.04.2024
Minimum qualifications:
Preferred qualifications:
- Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
- Candidates will typically have 7 years of experience in people management, leading and developing a team that delivers customer support.
- Candidates will typically have 7 years of experience in technical support.
- Experience collaborating with technical teams such as Engineering, Site Reliability, Support, Product Management, Customer Success, and Sales Leadership.
- Experience with structured incident management methodologies, processes, and best practices within a technology environment.
Preferred qualifications:
- Certification in project management.
- Experience in working with industry common tools such as Salesforce, ServiceNow, Google Workspace, etc.
- Experience in supporting and managing technical environments, within a multi-tenant cloud environment.
- Ability to influence momentum of incident response across multiple teams.
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