JPMorgan Technology Support II 

United States, New Jersey, Jersey City 

187633375

As a Technology Support II team member within the Corporate Workplace Technology Solutions of Global Technology, you will be instrumental in ensuring the superior delivery of our products. Your role will involve maintaining the operational stability, availability, and performance of our production services. Your expertise in troubleshooting, maintaining, identifying, escalating, and resolving issues will contribute to a seamless user experience and foster a culture of continuous improvement.

Job responsibilities

• Analyze and troubleshoot challenges in service delivery supporting the business operations of the firm
• Create and maintain policies, procedures, and standards that focus on client experience and ensure operational stability and availability
• Support delivery services including project deployments, furniture and technology mockups, and integration
• Monitor production environments for anomalies and address issues as required
• Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
• Manage operational metrics and risk against workflows and processes' would be a better fit.

Required qualifications, capabilities, and skills

• 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Strong customer service skills
• Strong analytical, prioritization, and decision making skills
• Experience with workplace end user hardware and/or infrastructure in a large-scale technology environment
• Ability to travel to JPMC offices in region
• Excellent written and verbal communication skills

Preferred qualifications, capabilities, and skills

• Ability to work with and manage vendors
• Proficient in MS Office products