SAP Senior Services Engagement Engineer 

Philippines, Maypajo 

187315359

Engagement Setup

> Understand engagement roadmap, innovation roadmap, adoption targets, engagement focus areas and develop a high-level delivery plan

> Understand goals and Key Performance Indicators (KPI) for the engagement

> Agree and implement governance model (e.g. meeting cadence, escalation path)

Engagement Governance

> Align action plan with the account team and other internal stakeholders as required

> Contribute to executive meetings, provide an overview of the engagement contribution to demonstrate the value delivered

> Understand engagement performance expectations and adhere to delivery standards and KPIs

Engagement Management and Planning

> React on short-term needs when having to avoid issues

Anticipation and Identification of Risks and Top Issues

> Provide advice on issue resolution

> Involve SAP experts, as well as experts from the customer and partners if deeper expertise is required

Escalation Management for Critical Situations

> Support condensing issues to top issues and ensure resolution thereof according to engagement deliverables

> Escalate critical situations to SAP and customer management when required

> Highlight churn or maintenance at risk situations

Engagement Delivery

> Manage execution of the engagement plan by aligning, scheduling, scoping, ordering and supporting the delivery of Premium Engagement services

Documentation and Reporting of Engagement Status, Action and Value

> Provide support on first steps to ensure a seamless onboarding

Experience & Educational Requirements

> Can effectively resolve or drive resolution in a structured manner for problems that require the creation of new and innovative approaches

> Understands solution landscape management and typical issues at larger enterprises

> Bachelor's degree in Computer Science, Science, Mathematics, Engineering or similar

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